Support

Get help with our software and offer product feedback.

Support

Get help with our software and offer product feedback.

Tell us how we can improve your experience with our software.

Whether you’ve found a bug, there’s a feature you want, or you simply have an idea for how we could do something better, we want to know! We’re committed to helping you have the best possible experience with our software.

Tell us how we can improve your experience with our software.

Whether you’ve found a bug, there’s a feature you want, or you simply have an idea for how we could do something better, we want to know! We’re committed to helping you have the best possible experience with our software.

Get help.

Here we answer common questions about our software and help you troubleshoot. If you have a question and don’t see an answer here, please feel free to reach out to use through the Support form above.

If you’re having issues seeing data in your account, check this list to make sure something small isn’t holding you up:

It could be a hardware issue.

  • Check your device. Is everything in working order? Is anything cracked, scratched, or broken? Does it work like it is supposed to? If your device gets damaged, it may interfere with the sensor’s ability to track your activity.
  • Check your charge. Make sure your wearable device is thoroughly charged. If the sensor dies while you are wearing it, Alerts will not be able to collect data during that period. Avoid this problem by recharging your device consistently throughout the week.

It could be a consistency issue.

  • Wear your device regularly. If you are not wearing your device, then your device cannot track your activity (sleep, exercise, etc.) and send that data to Alerts. The same applies to spotty usage. If you only wear your device here and there, then your device can only provide Alerts with the bits and pieces of data your device can gather from you. The more data you give Alerts through your wearable, the more information Alerts has to work with, so try to be consistent in wearing your device and wearing your device as often as you can to achieve optimal results.
  • Respond to your surveys regularly. The same goes for your daily text-message survey. If you are signed up for Alerts’s surveys, make sure you respond consistently. If you do not respond correctly or you do not respond to the survey regularly, Alerts will have less data from which to identify relevant patterns and draw up useful insights.

It could be a connection issue.

  • Keep your device app connected. Sometimes the device app will stop collecting data from your watch if you do not open the app every now and again and sync your data. Regularly check the app and make sure it is in sync with the wearable so that the data transmits to Alerts successfully.
  • Refresh the page. Is everything working except for Alerts? Sometimes all it needs is a little boost. Check your internet connection and refresh the page.
  • Reconnect your device. If your device disconnects from Alerts you can reconnect it on the Alerts platform.
  • Consider an upgrade. If your device is an older model (such as the Fitbit Alta, Inspire, or the Ace 2 for Fitbit users), it may be time for a device upgrade. Older device models are not always compatible or supported by the device app. If you device cannot connect to your device’s app, it won’t be able to transmit the data to Alerts.

Still Struggling?

Your inability to see data could be because of something that’s gone wrong on our end, and if that is the case, we want to know so we can fix it! If you are still dealing with an issue or require further assistance, please send us a note through the form above.

You can track things like sleep and activity by connecting a wearable device from Fitbit.

Before you start: You will want to make sure your device is fully charged and that you have signed up for a Fitbit account, that you have downloaded the Fitbit app to your mobile device, and that you are logged into your Fitbit account on the mobile app. This is important because Alerts will connect data from your wearable device through the wearable device app, and connecting your wearable device to the Alerts platform will require you to login with your device app credentials.


How to Connect a Fitbit Device to Alerts
Note: some older Fitbit models are no longer compatible with the Fitbit app, and if your device does not connect to the Fitbit app, you won't be able to connect it to Alerts.

  1. First, start by downloading the Adyptation Alerts App. The app is available on the App Store for iPhone users and the Google Store for Android users. Once you have downloaded the app, create an Alerts account. If you already have an account, log in.
  2. Once you have logged into your account, click on the heart icon in the bottom right corner of the app and click “Devices.”
  3. On the Device screen select the device logo you wish to connect. Click the Fitbit Logo.
  4. Next, Alerts will ask you if you want to use "fitbit.com" to sign in, click "Continue."
  5. Fitbit will prompt you to log into your Fitbit account. Enter your email and password, then click "Login."
  6. A screen will pop up asking if you would like to allow Adyptation to collect data from your Fitbit sensor. NOTE: if you only allow some of this data, Adyptation Alerts will not function as intended, and some tracking features may not show necessary data.Please select the top box that says "Allow all" so Adyptation Alerts can work properly. Make sure all the boxes are checked. Then click the pink "Allow" button at the bottom of the screen.
  7. You will be redirected to the "Devices" screen. Make sure it says "Connected" underneath the Fitbit logo.

All done!! Your Fitbit is connected to Alerts and will now start collecting data!


Need help or have questions?
If you are having trouble setting up, reach out to us through the support form above.

You can track things like sleep and activity by connecting an Oura Ring.

Before you start: You will want to make sure your device is fully charged and that you have signed up for an Oura account, that you have downloaded the Oura app to your mobile device, and that you are logged into your Oura account on the mobile app. This is important because Alerts will connect data from your wearable device through the wearable device app, and connecting your wearable device to the Alerts platform will require you to login with your device app credentials.

How to connect an Oura Ring

  1. First, start by downloading the Adyptation Alerts App. The app is available on the App Store for iPhone users and the Google Store for Android users. Once you have downloaded the app, create an Alerts account. If you already have an account, log in.
  2. Once you have logged into your account, click on the heart icon in the bottom right corner of the app and click “Devices.”
  3. On the Device screen select the device logo you wish to connect. Click the Oura Logo.
  4. Next, Alerts will ask you if you want to use "ouraring.com" to sign in, click "Continue."
  5. Oura will prompt you to log into your Oura ring account. Enter your email and password, then click "SIGN IN."
  6. A screen will pop up asking if you would like to allow Adyptation Alerts to read your Sleep, Readiness, and Activity Data from your Oura ring sensor. Make sure the box is checked, Adyptation Alerts will not be able to work properly without this data. Next, click the "Accept" button.
  7. You will be redirected to the "Devices" screen. Make sure it says "Connected" underneath the Oura logo.

All done! Your Oura Ring is connected to Alerts and will now start collecting data!


Need help or have questions?
If you are having trouble setting up, reach out to us through the support form above.

Get help.

Here we answer common questions about our software and help you troubleshoot. If you have a question and don’t see an answer here, please feel free to reach out to use through the Support form above.

If you’re having issues seeing data in your account, check this list to make sure something small isn’t holding you up:

It could be a hardware issue.

  • Check your device. Is everything in working order? Is anything cracked, scratched, or broken? Does it work like it is supposed to? If your device gets damaged, it may interfere with the sensor’s ability to track your activity.
  • Check your charge. Make sure your wearable device is thoroughly charged. If the sensor dies while you are wearing it, Alerts will not be able to collect data during that period. Avoid this problem by recharging your device consistently throughout the week.

It could be a consistency issue.

  • Wear your device regularly. If you are not wearing your device, then your device cannot track your activity (sleep, exercise, etc.) and send that data to Alerts. The same applies to spotty usage. If you only wear your device here and there, then your device can only provide Alerts with the bits and pieces of data your device can gather from you. The more data you give Alerts through your wearable, the more information Alerts has to work with, so try to be consistent in wearing your device and wearing your device as often as you can to achieve optimal results.
  • Respond to your surveys regularly. The same goes for your daily text-message survey. If you are signed up for Alerts’s surveys, make sure you respond consistently. If you do not respond correctly or you do not respond to the survey regularly, Alerts will have less data from which to identify relevant patterns and draw up useful insights.

It could be a connection issue.

  • Keep your device app connected. Sometimes the device app will stop collecting data from your watch if you do not open the app every now and again and sync your data. Regularly check the app and make sure it is in sync with the wearable so that the data transmits to Alerts successfully.
  • Refresh the page. Is everything working except for Alerts? Sometimes all it needs is a little boost. Check your internet connection and refresh the page.
  • Reconnect your device. If your device disconnects from Alerts you can reconnect it on the Alerts platform.
  • Consider an upgrade. If your device is an older model (such as the Fitbit Alta, Inspire, or the Ace 2 for Fitbit users), it may be time for a device upgrade. Older device models are not always compatible or supported by the device app. If you device cannot connect to your device’s app, it won’t be able to transmit the data to Alerts.

Still Struggling?

Your inability to see data could be because of something that’s gone wrong on our end, and if that is the case, we want to know so we can fix it! If you are still dealing with an issue or require further assistance, please send us a note through the form above.

You can track things like sleep and activity by connecting a wearable device from Fitbit.

Before you start: You will want to make sure your device is fully charged and that you have signed up for a Fitbit account, that you have downloaded the Fitbit app to your mobile device, and that you are logged into your Fitbit account on the mobile app. This is important because Alerts will connect data from your wearable device through the wearable device app, and connecting your wearable device to the Alerts platform will require you to login with your device app credentials.


How to Connect a Fitbit Device to Alerts
Note: some older Fitbit models are no longer compatible with the Fitbit app, and if your device does not connect to the Fitbit app, you won't be able to connect it to Alerts.

  1. First, start by downloading the Adyptation Alerts App. The app is available on the App Store for iPhone users and the Google Store for Android users. Once you have downloaded the app, create an Alerts account. If you already have an account, log in.
  2. Once you have logged into your account, click on the heart icon in the bottom right corner of the app and click “Devices.”
  3. On the Device screen select the device logo you wish to connect. Click the Fitbit Logo.
  4. Next, Alerts will ask you if you want to use "fitbit.com" to sign in, click "Continue."
  5. Fitbit will prompt you to log into your Fitbit account. Enter your email and password, then click "Login."
  6. A screen will pop up asking if you would like to allow Adyptation to collect data from your Fitbit sensor. NOTE: if you only allow some of this data, Adyptation Alerts will not function as intended, and some tracking features may not show necessary data.Please select the top box that says "Allow all" so Adyptation Alerts can work properly. Make sure all the boxes are checked. Then click the pink "Allow" button at the bottom of the screen.
  7. You will be redirected to the "Devices" screen. Make sure it says "Connected" underneath the Fitbit logo.

All done!! Your Fitbit is connected to Alerts and will now start collecting data!


Need help or have questions?
If you are having trouble setting up, reach out to us through the support form above.

You can track things like sleep and activity by connecting an Oura Ring.

Before you start: You will want to make sure your device is fully charged and that you have signed up for an Oura account, that you have downloaded the Oura app to your mobile device, and that you are logged into your Oura account on the mobile app. This is important because Alerts will connect data from your wearable device through the wearable device app, and connecting your wearable device to the Alerts platform will require you to login with your device app credentials.

How to connect an Oura Ring

  1. First, start by downloading the Adyptation Alerts App. The app is available on the App Store for iPhone users and the Google Store for Android users. Once you have downloaded the app, create an Alerts account. If you already have an account, log in.
  2. Once you have logged into your account, click on the heart icon in the bottom right corner of the app and click “Devices.”
  3. On the Device screen select the device logo you wish to connect. Click the Oura Logo.
  4. Next, Alerts will ask you if you want to use "ouraring.com" to sign in, click "Continue."
  5. Oura will prompt you to log into your Oura ring account. Enter your email and password, then click "SIGN IN."
  6. A screen will pop up asking if you would like to allow Adyptation Alerts to read your Sleep, Readiness, and Activity Data from your Oura ring sensor. Make sure the box is checked, Adyptation Alerts will not be able to work properly without this data. Next, click the "Accept" button.
  7. You will be redirected to the "Devices" screen. Make sure it says "Connected" underneath the Oura logo.

All done! Your Oura Ring is connected to Alerts and will now start collecting data!


Need help or have questions?
If you are having trouble setting up, reach out to us through the support form above.